Motorola
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Motorola Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Motorola has 1.8 star rating based on 194 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Motorola to a friend or colleague.
- Rating Distribution
Pros: Phone when it worked, New phone, Size of the phone.
Cons: Customer service, Quality of the product and dealing with customer service, Warranty.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Motorola has 1.8 star rating based on 194 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Motorola to a friend or colleague.
- Rating Distribution
Pros: Phone when it worked, New phone, Size of the phone.
Cons: Customer service, Quality of the product and dealing with customer service, Warranty.Recent recommendations regarding this business are as follows: "Beware customers don't come first.", "Motorola ka mobile mat kharido Motorola mobile ki service bahut kharab hai", "There is no coustomer care support from your side Ive called almost 5 service centre’s none of them taking calls", "if you have a Motorola phone, call them for help before your carrier!", "Motorola g52 green line problem".
Most users ask Motorola for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Motorola Reviews
"Camera information on my Moto one 5 g Ace"
I mistakenly videoed time lapse on my Motorola one 5G Ace and wanted to change it to normal speed. Representative said it could not be done, her English was...
"Terrible customer service"
Ordered a phone a month ago, for some reason it was supposedly shipped back to the warehouse, but in transit UPS lost it so Motorola still has our money and we...
Vernon, British Columbia
Terrible customer service
User's recommendation: Beware customers don't come first.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morrisville, North Carolina
IMEI # NOT on Spectrum compatible list.
User's recommendation: List correct EMEI #S for carriers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burnaby, British Columbia
Not safe my device
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Hitting phone
Company fixed the issue and I have been provided with product replacement.
- Calling time kuch avaj aata he
- Full hitting phone
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cameră Motorola g23
User's recommendation: Telefonul Motorola g23 este un telefon bun , fiabil , cu baterie de 5000 A .Recomand
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
443414****
User's recommendation: Be honest when you say something!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HORRIBLE WARRANTY
6 months into having the Motorola Razr+ 2023 a black spot started to appear on screen. I called Motorola for warranty, they told me I had two options.
I can send in phone and wait 3-5 business days for them to get back to me after receiving it, all the while without a phone. Or secondly, I can pay $700 to get a new phone shipped to me. Assure me they will refund me the $700 once they receive the defective phone back, usually within 7-10 business days. WTF kind of warranty is that?
Either be without a phone for over a week or pay $700 and hope I get refunded in a timely manner??? Never again, Samsung all the way!
- Horrible warranty process
User's recommendation: BUY SAMSUNG
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My former employer has turned against me
Motorola has blocked me from their website for daring to file complaints against them. This is how a former employee is treated by Motorola.
Now it seems that the excellent relationship that I had with the company has come to a screeching halt, and I am more than shocked.
I placed an order for a Motorola Moto G Stylus - 2022 phone very late shortly after midnight on October 1, 2023. I saw that it it was being held up to verify the payment, but I understood that because that date was a Sunday; to verify payment, it had to wait until the banks were open and operating. I received some emails about the status of my order, but I was given no information whatsoever as to what the status was. I gave the details of my debit card and there were more than adequate funds in my bank account, so I don't understand what was the problem unless there's some reason that may be discrimination; I can only be suspicious when every effort is made to leave me in the dark for as long as possible.
I have been trying to get some sort of answer, but I was given a link to verify my order, yet that led me to a page saying "No order found." I am attaching the screenshot that I made from that page. When I don't see any legitimate reason for holding up my order, it angers me considerably. Maybe because I'm a disabled senior? I am left guessing as to why my order is not found and I am given no direct, clear answer.
I did not want to file a complaint against Motorola as my history with Motorola has been very good, but I do need an explanation as to why I am being kept in the dark and nobody gives me a clue as to what is happening. I was told I would be contacted, but that has not happened.
The order number is #136563****241-01 placed on: 10/01/2023. So why am I not getting an answer?
- Excellent products at very reasonable prices
Preferred solution: Deliver the phone that I ordered and refund my money for the abuse that I have endured.
User's recommendation: I don't know what to say. I hope this is a freak occurrence, but just be careful, because it could happen to anyone.
Spokane, Washington
Camera information on my Moto one 5 g Ace
Bellevue, Washington
My moto g won't update
User's recommendation: if you have a Motorola phone, call them for help before your carrier!
Been trying to get help with my Bluetooth headset for over 2 and a 1/2 hours.
User's recommendation: Don't try to call customer service cause they're really not there to help you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delhi, National Capital Territory Of Delhi
I bought a new moto edge 40 Neo from Flipkart. The phone has defects so one time replaced again facing same issues then avoiding me without doing any help
I bought Moto edge 40 Neo from Flipkart on 30/8/2023. After using it for two days, the phone was overheating and battery draining , so I sent it to the service center on 26-10-2023.
Then they found that there was a complaint and the phone was replaced and a new phone was given. But when I used the second phone, I realized that it had the same problem as before. So again the changed phone given to Service center on 08-11-2023. But they returned it after a week saying that they can't find any complaint.
They took a week (17-11-2023)for that and they said that they can't do anything anymore, but I am sure that this phone has some issues. Don't know what else to do. I have all the proof that the phone has problem.
I will wait for the reply for 2 days after that I will move legally.
Service centre: Poovath International-CTG
Address: Poovath international
1st floor, Kunjalus place, PT Usha road, Opp. Maharajas college stadium, Cochin-682011, Kerala Contact us:984630****/484235**** Email id:poovathservices@***.com
1st phone IMEI1:359632****63859
Replaced phone IMEI1:359632****67753
User's recommendation: Don't buy moto edge 40 Neo. Worst phone I have ever used. Battery draining is high and Overheating.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Tried contacting customer service, no reply
Preferred solution: A new phone
User's recommendation: I don't even know at this point
Chemnitz, Saxony
Locked out of my phone I don't know my phone d
- Customer support
- How a stranger can lock you out of your phone
Preferred solution: My brand new phone unlocked
User's recommendation: about to go to Samsung
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alipurduar-I, West Bengal
My phone display is showing lines after update
Preferred solution: Repair my phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
This is a message of gratitude.
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Almost all of the time there is no information until the order ships and there is a tracking number. No one looked at your order till October 2.
It is October 3, 6:30 pm. It’s probably in the final stages and will be shipping tonight or tomorrow. That being said, you are disgusting throwing disabled senior into your discussion.
How would someone packing your phone know this? Unbelievable.