Motorola
Motorola Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Motorola has 1.9 star rating based on 182 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Motorola to a friend or colleague.
- Rating Distribution
Pros: Phone when it worked, New phone, Size of the phone.
Cons: Customer service, Quality of the product and dealing with customer service, Warranty.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Motorola has 1.9 star rating based on 182 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Motorola to a friend or colleague.
- Rating Distribution
Pros: Phone when it worked, New phone, Size of the phone.
Cons: Customer service, Quality of the product and dealing with customer service, Warranty.45% of users think that Motorola should improve its Product/Service Quality.
53% of users say that they won't use Motorola in the future for similar services or products.Recent recommendations regarding this business are as follows: "Perform Hard reset with intelligence", "Always perform factory Reset when they surely know their password", "Make sure you get the right phone number and that you 'dial' or punch, or whatever, correctly. And learn how to hang up a call from your end before you need to use it.", "Yes but if my problem is resolved others I told and suggestions no one purchased motorola", "beware".
Most users ask Motorola for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Kampala, Kampala District
Unlocking FRP
Hello Moto, I performed a factory Reset on my Motorola and I have failed to perform FRP bypass because I forget password that was used in the phone at first and so even the Email was not recognized and for that I was requesting you to perform for me the FRP bypass on Motorola/Miami22 so that I can use
User's recommendation: Perform Hard reset with intelligence
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Verified Reviewer |
Kampala, Kampala District
Unlocking FRP
Not good because frp refused to move
Hey Moto, I performed a factory reset on my Motorola and I have failed to perform FRP bypass because I forgot all my email details and I was requesting you to do it for me so that I can be able to use it again. So plz, it's Motorola/Miami22 which has been using a Ugandan SIM card. So it has come to my notice that I cannot manage except you.
Preferred solution: Bypassing FRP FOR MY PHONE
User's recommendation: Always perform factory Reset when they surely know their password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brookline, Massachusetts
Problem with department providing $100 credit
Forget it.
Unfortunately I called a wrong number for help and got the department that was giving out a $100 voucher. At first it sounded interesting, but as I heard more and more it sounded less and less like something I wanted to get involved with.
So I politely asked to cancel the transaction. But the customer service rep kept asking me for the expiration date on my credit card when I don't think I had even given him a credit card number! So I again said I was no longer interested and asked to cancel. He just kept asking me for the expiration date.
I became more and more frantic, literally begging and pleading with him to cancel and just hang up. He just kept saying that I should calm down, he would wait, and kept asking for the expiration date.
I finally figured out how I could hang up and did so. But this was a nightmare I didn't need.
I have since emailed Motorola about the problem I am having with the cellphone and hope that gets a better response.
User's recommendation: Make sure you get the right phone number and that you 'dial' or punch, or whatever, correctly. And learn how to hang up a call from your end before you need to use it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay away from Motorola unless you enjoy being financially raped!
The story that I have to tell about what Motorola has done to me since March 27, 2025 to the present day is quite a lengthy history. The way I tried TWICE to purchase a phone over their website, TWICE their website said the charges were denied by my bank, TWICE I learned that they weren't, and ultimately had the most hostile, inimical threats and accusations made against me by a Motorola employee that made me seek a Motorola phone elsewhere is an encyclopedia-length collection of documents that I can provide if someone likes reading science fiction.
When the Motorola phone that I bought elsewhere seemed to have put itself in lockdown and neither I nor the technician at the Geek Squad succeeded in logging into the phone, I was urged to contact Motorola because the phone was their product and it was less than two months with me. I have the transcript of what Motorola calls a "Motorola Support Virtual Agent" that was, as I stated when I saw nobody else was in the chat with me, an "online soliloquy," that shows that anyone wanting support should wear a jockstrap because it DOES give support! I am stuck with a phone that I never put in lockdown, that does not accept the only password that I ever used with it, that nobody can make useful without a functioning password, and for which I can forget about ever receiving customer support from Motorola because they clearly received their money and they see that as the end of any responsibility that they will ever assume.
If they dispute my words, let them prove that I;m wrong, but I may have to bring them to court for that ever to happen! Because I am a former Motorola, I am more than dismayed, but apparently, once a customer is over 55, Motorola just hopes that the customer will die!
- More affordable prices
- Zero customer service
- Zero acceptance of responsibility
Preferred solution: Full refund
User's recommendation: Do yourselves a huge favor: NEVER, UNDER ANY CIRCUMSTANCES, BUY ANYTHING FROM MOTOROLA UNLESS YOU WANT TO THROW MONEY AWAY!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaver Dam, Wisconsin
The reason for this is when I was able to speak to somebody in customer service, the background noise was so unbelievable loud that it was really hard to hear the person I was talking to and sometimes
The reason for this is when I was able to speak to somebody in customer service, the background noise was so unbelievable loud that it was really hard to hear the person I was talking to and sometimes, and she had to repeat a few things back to me because I just couldn't hear. And I don't think she heard me either.
WILL NOT HELP. Had 5 tecks hang up, disconnected me, none couldn't help!
I cannot download my pictures from my phone to my computer. I talked all day to different techs, and it was very hard to hear them, and they were no help in helping me.
The place they told me to go to was not there. I called Verizon, and they were no help. I called Motorola and talked to five helpers, but they couldn't help, and they disconnected me and hung up. I hate Moto now!
No help at all.
I even went to the Verizon office, and they wanted to charge me! 412-925-****
Preferred solution: Full refund
User's recommendation: beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPatiently waiting
Tomorrow is a holiday 9/1 common sense dictates patience during this time. But the 7-10 business day period is up on Tuesday and I don't feel comfortable thinking my money will be back in my account on Tuesday so can someone tell me why you've committed to a 7-10 business day period to refund customers and for whatever reason my money isn't returned as promised!!
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Verified ReviewerRefund not received
The agreement I have is 5-10 business days I would receive my money back once you've got the damaged phone. You received the phone on 8/18/25 at 10:42am..ten business days is Tuesday 09/02/25 today is 08/29/25 can I assume Tuesday the 10th business day my $384.00 will be returned to my account? Those proceeds are needed, and I'm hoping you can stick to the agreement as I have done!!
Preferred solution: Full refund
User's recommendation: Be Patient!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheap phones
Well I broke my phone and in the meantime I bought this Motorola phone. That was my first mistake.
Motorola I thought had great phones because now the razor phone came out and Motorola has one. Was I really surprised. I've had acatel phones better than this one. First off when I got it they force you to update so many times.
Next the phone gets really hot charging. It will almost burn you. But automatically they send message saying that it being supercharged is the reason why. But it takes around 5 minutes just to get where it gets 1 percent on it.
Then around 3 hours to charge 50 percent. Super charge my tale if you know what I mean. I've had at&t service for over 20 years this phone gives them a downsize a little. Now some say when you buy cheap you get cheap.
I see what they saying now. But still I've had many cheaper phones that was or are 100 times better than this one. So those who are planning on the razor phone from Motorola I would be cautious because there expensive.
My mind says never will I have another one made by Motorola. Thanks for your time
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Verified ReviewerPrice
Change price the charger I wanted for my Motorola phone is expensive so I want you guys to reduce the price because is
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Verified ReviewerImpossible
Their customer service only wants to know what product you want. There is no way to talk to someone.
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Verified ReviewerPhone is tore up
Better customer service I was trying to talk to her and she kept interrupting me and then I was trying to ask her if somebody was going to call me back because she said I'm going to disconnect the call right now and she never would answer me it just disconnected
User's recommendation: 00better customer service
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Verified ReviewerGreat Company
Spam calls and texts and inappropriate pictures from people that I don't know Try Motorola Razor because I Love my phone T
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Verified ReviewerPhone is tore up0 and customer service lady was very rude and when I tried to ask her questions she wouldn't answer then she said she was going to disconnect the call
Send me a new phone. I haven't had this one too long, and the battery is not charging. It's getting hot; my whole phone is getting hot, and no charger will charge it.
User's recommendation: Better customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharging problem
My phone isn't charging. It's been hacked and it died.
Now, it won't charge or turn on. When I press the up and down button along with the fingerprint one on a Moto 24G 5G 2024, nothing happens.
Was not able to send pictures on my text message app
The representative was very knowledgeable and tell me what I needed to do to be able to send the text message thank you for your help
About
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Motorola Inc. was founded in 1928. The company is headquartered in Schaumburg, Illinois. The company specializes in telecommunications industry. Motorola is on the list of American Fortune 100. Motorola manufactures wireless telephone handsets, designs and sells wireless network infrastructure equipment. The company offers a wide variety of equipment such as cellular transmission base stations, signal amplifiers, digital video recorders, network equipment, and so much more. Motorola serves business and government customers. In 2008, Motorola, Inc. divided into Motorola Mobile Devices and Motorola Broadband and Mobility Solutions. The company was honored to have 100% rating on the Corporate Equality Index.
Motorola is ranked 231 out of 1523 in Gadgets and Accessories category
USA, Worldwide, Europe
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