Motorola

All I want is for y'all to stand this behind your thousand dollar product I even had your case on it and they can't even on them warranty and I'm not paying you all know five $600 to fix my phone but I can go to Walmart and buy for $350 the warranty on the box on the case says lifetime warranty for everyday drops will I drop my phone and the screen cracked Right where you bended an AT&t don't stand behind the product that they sell y'all ain't selling y'all ain't standing behind your product and the case company I ain't standing behind their product and I'll be damned if I'm going to continue to pay for a broke phone and I can't take a picture or nothing else to send y'all in AT&t has got my proof of purchase in Saltillo Mississippi My name is Robin Lynn Countess I live at 172 Westwood circle Saltillo Mississippi that's the address you can send my new phone to and yes I have recently moved from 756 county road 54 Shannon Mississippi in case y'all have any problems with the addresses

I've had my phone 1 year and 2 months . Two weeks ago the screen at the fold started to get hazy and lift away from the rest of the screen.

I called Motorola and mentioned that this is their premier top of the line phone.

I'm not a heavy user as evidenced by my hours on the phone which is minimal and I've owned cell phones for years that worked perfectly. my previous phone is 4 years old and still works. Motorola refuses to do anything about this .

No credit towards a new phone or replacement or repair. I will never purchase another Motorola product since they don't stand behind anything they make.Avoid their phones like the plague.

Everything gets defaulted to the Philippines... and although this is a common practice among other companies, this must be the worst Customer Service in any industry...

outsourced to the Philippines. Not only that, it seems like they don't listen, even when you provide the required information, they will ask the same question again. It feels like you need to answer when they ask and not before or after. To make matters worse, they will be condescending and try to school you on matters that you may know better than them.

You ask for level 2 or 3 support...

they keep going, asking questions as if what you need doesn't matter. Lenovo is just terrible.

Ordered a phone, within 5 minutes I called in to try to cancel the order as the fine print on the receipt noted things the original ad did not. They sent the phone anyway, I refused the delivery, they admit that it was returned to them and they won't issue a refund.

When I call in to check the status I get the run-around and nobody will answer the question where is my money? They will "escalate" to another department and they won't connect me with that department nor provide a phone number for it.

Their customer service center is 100% a scam, I have recordings of all phone calls and the bs that they try to feed me.

I bought a Motorola 2023 razor back in December, it is now June. The touchscreen doesn't work half the time, and my screen is turning black (it looks like it's melting).

I called Motorola because it's still under the warranty. The lady told me I have to send the phone in to them, their tech will look it over, and I should get it back within 6 to 8 weeks. So, they want me to go 6 to 8 weeks without a phone. I told them that is unacceptable, so then she told me I can pay $99 and get a phone sent to me within 3 business days.

So now, I have to pay for another phone to replace the one under warranty. She said these are my options if I don't want to wait 6 to 8 weeks or pay the 99 dollars. I guess there's nothing they can do for me. The phones, the customer service, the warranty they offer are all trash.

I will never buy anything Motorola. Why am I going to pay you for another phone when you can't even fix the one I have without inconveniencing me?