Most helpful review

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Verified Reviewer
New Reviewer

Frustrating

-10 for user friendly. Slow, sluggish, non-responsive. This is the second Motorola smart phone I have owned, neither of them have enough storage for more than a hand full of apps. Visual voice mail doesn't work with other carrier when unlocked. Sometimes phone pad disappears when trying to make or take a call which is extremely frustrating! Also when trying to type it puts words in that have nothing to do with the word you are attempting to type. FRUSTRATING!

User's recommendation: Useless as a smart phone.

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ID
#3949258 Review #3949258 is a subjective opinion of poster.
Location
Novi, Michigan
Loss
$40
Preferred solution
Replacement
New Reviewer

Problems with my phone

Waited 45 min for customer service. No answer gave up. I'm busy too and Covid is no longer a excuse not to respond to the customer.
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ID
#4038508 Review #4038508 is a subjective opinion of poster.
Pros
  • Love the phone
Cons
  • Hard to make changes
Preferred solution
Information why my main screen changed!! Phone service not the problem so it must be you

Phone issues

Motorola - Phone issues
Motorola - Phone issues
My phone was not working properly it was I didn't have a stylist in it because the Silas had fell out it kept popping out for whatever reason and it was doing crazy things in the phone and that I have more than one problem so I called and then at the end they told me they were going to send me a new phone and all I have to do is send them back my phone good policy to have and I'll I have any problems I would love to work with more because they are the best

User's recommendation: I recommend a Motorola phone it is the easiest phone to work and if you have any problems with your phone all you have to do is call Motorola and they are willing and ready and able to help you they have such good personality a plus.

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ID
#3902698 Review #3902698 is a subjective opinion of poster.
Location
Marrero, Louisiana

Updating WiFi name

Could not talk to a live person to give them updated account info. Since it was not one of the automated choices I was transfer to a help line that charged for their service!!
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ID
#3902459 Review #3902459 is a subjective opinion of poster.
Location
Lake Zurich, Illinois

Updating WiFi name

Could not speak to actual person without joining a fee for service. Problem was not related to any of the electronic choices

User's recommendation: Option for triage person if problem does not fit couces.

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ID
#3902014 Review #3902014 is a subjective opinion of poster.
Location
Montgomery, Illinois

Horrible Customer Service

I purchased a Motorola modem and it was activated by my cable provider. I then tried to log in using the default network name and password. I kept getting "failed log in attempt". I then tried the Admin name and password that Motorola's modem instruction sheet said to...
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ID
#3852809 Review #3852809 is a subjective opinion of poster.
Location
Walnut Creek, California

Trying to talk to a representativeFrom Motorola cell phones

The representative was very knowledgeable he explained to me how to set up the Google account. I'm very pleased with the way he handled the situation very professional very kind he addressed me by my name. I read him at a 10% excellent thank you once again and you'll have a nice weekend. Frank
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ID
#3827064 Review #3827064 is a subjective opinion of poster.
Location
Miami, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The phone moto g pure

this phone i have just had it a few months and it has the problem it freeze up it stop working twice and now frozen up for the 6 times i need you as a company to send me another phone i spent to much dang money on this phone for it to do this all im asking for is a new phone besides the pure g , are one thats not so new please i can't afford another one. Harry williams 3610 humming bird ln apt 1206 denton texas 76209
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ID
#3812234 Review #3812234 is a subjective opinion of poster.
Location
Denton, Texas
Pros
  • Doesnt work
Loss
$235
Preferred solution
another phone please
New Reviewer

Unlock phone

They were no help and did not explain or help me solve the problem. No options or regaurds to help me. They seemed short with me and I felt it was obvious I am not a valued customer..

User's recommendation: Explain and try to treat customers as if theit business is valued.

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ID
#3693740 Review #3693740 is a subjective opinion of poster.
Location
Homerville, Georgia

My moto e blow out white gas n started on fire when j dropped it I'm so scared to buy another phone I don't have the money to buy things that can kill or extremely hurt people

I dropped my phone n white gas n very loud hissing loud sound came from phone then the phone caught on fire I'm scraced n extremely terrified to buy another phone I haven't used a phone jn 2nmonths
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ID
#3581133 Review #3581133 is a subjective opinion of poster.
Location
Toronto, Ontario
New Reviewer

When I turn off my phone and plug it in to charge, it turns on automatically. I cannot find the settings to prevent this. To me, either Motorola or someone else is trying to *** my phone.

When I turn off my phone and plug it in to charge, it turns on automatically. I cannot find the settings to prevent this. To me, either Motorola or someone else is trying to *** my phone.
Often, the phone turns itself on after I shut it down and plug in the charger into the phone. There's no settings to prevent this.

User's recommendation: Uncertain if I recommend these phone if I feel it is able to be hacked after it's turned off.

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ID
#3550966 Review #3550966 is a subjective opinion of poster.
Location
Trenton, Michigan
Preferred solution
A way to troubleshoot this issue to prevent it happening
New Reviewer

Flashing light on camera not detected by the human eye...

I was using a new camera and I had my moto g pure (XT2163DL) laying on the bed when I noticed a fast flashing light through the LCD screen that was coming out of my phone I believe that this light was not put by the original manufacturer and was put on my phone for either tracking and spying on me manually, I would like Motorola to further examine this phone for anything that was not put by the original manufacturer
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ID
#3926610 Review #3926610 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

DO NOT BUY FROM MOTOROLA

I have spent the last four days on the phone constantly trying to get a return label to return a phone within the 14 day window. All they keep telling me is the system will not let them generate a label and it is being escalated and they are working really hard to get a label. They are trying to stonewall me past the 14 day window and then I will be stuck with a phone.

User's recommendation: Stay away.

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ID
#3391166 Review #3391166 is a subjective opinion of poster.
Loss
$429
Preferred solution
Full refund
New Reviewer

Paid $47 and the problem was not resolved.

This was the customer chat response which started the whole fiasco: (OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Smartphone Technician...) That was a lie...when you try to sign up, they say it's a $1 trial, and a monthly charge of $46 for the service which can be cancelled at any time. What they don't say is that the $46 is non-refundable! This may take hours of dealing with nothing but run-around, but I will see this through to a satisfactory resolution.

User's recommendation: Read the reviews!

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ID
#3333159 Review #3333159 is a subjective opinion of poster.
Location
Pickens, South Carolina
Loss
$47
Preferred solution
A $47 refund, my phone unlocked, and my data retrieved.
New Reviewer

Should have reviews before i paid $47...What a fraudulent waste of time and $$$

Needed phone unlocked without losing data. After several minutes of back and forth, was told by Nickolay k222 to do a factory reboot and my data would be lost. Customer chat response: (OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Smartphone Technician...) That was a lie...when you try to sign up, they say it's $1 trial, and a monthly charge of $46 for the service which can be cancelled at any time. What they don't say is that the $46 is nonrefundable. This may take hours of dealing with nothing but run-around, but I will fight this to a satisfactory resolution. t

User's recommendation: Read the reviews!!

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ID
#3333093 Review #3333093 is a subjective opinion of poster.
Location
Pickens, South Carolina
Loss
$47
Preferred solution
A refund of my $47, my phone unlocked, and my data restored.
New Reviewer

Terrible Baby Monitor and Customer Service

I know these are hard times, but not being able to get ahold of someone when something as important as a faulty baby monitor happens, thats pretty unacceptable! We had to pay upwards of $200 for a monitor that cant make it over a year? Within the first week, the ring...
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ID
#3287324 Review #3287324 is a subjective opinion of poster.
Location
Longmont, Colorado
Preferred solution
Let the company propose a solution

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